We have listed frequently asked questions below. To reveal the answers please click on the + for each question.

Please contact support@thedigiboard.co.uk if you have any further questions or would like to hear more about Digi-Board and how it works.
What does the Digi-Board governance review assess?
The Digi-Board reviews the effectiveness of governance practices at your charity. It assesses your governance according to the principles of the sector's Charity Governance Code along with board behaviours and culture, use of digital, General Data Protection Regulation, fundraising and safeguarding. The review is designed for the Board and other participants to reflect on how well they govern their charity. The unique question structure guides participants to learn about good governance best practices whilst they complete the questionnaire.
Why use a questionnaire?
Simply put – it’s a convenient and easy way to deliver an independent self-assessment of how the charity is governed, assessed against the critical factors that impact on a charity's governance. This include the Charity Governance Code, board behaviours and culture, safeguarding, use of digital and fundraising. We are mindful that the trustee role is usually voluntary, and this was a key factor in design of the questionnaire. It is easy to set-up and use and saves time when compared to that taken to complete a traditional governance review. Individual responses to the questionnaire are i.) anonymised ensuring all participant's responses remain confidential ii.) aggregated to compile a universal view of a charity's governance.
Can we benchmark ourselves with other charities/NFPs?
We can provide Digi-Board customers on request with information about how your charity compares with other charities overall and for over 60 data points. This can be available on completion of your charities governance review. All benchmarking data is fully anonymised from data collected from other completed reviews. Note: We never provide benchmarking against named charities.
Governance - online? How is this relevant to our organisation?
Digi-Board has created a new way for charities to assess their governance using digital with advanced data analytics. This enables detailed analysis of your charities "governance issues" which are available as soon as all participants have completed the questionnaire at the end of the agreed review date. The use of digital is encouraged in the sector with guidance published in the Charity Digital Code under which the first principle Leadership states: 'Charity leaders must lead on digital as a way of helping their charities be relevant and sustainable.'
How is Digi-Board priced?
Please refer to the Pricing tab on the home page of the website for latest pricing. The service is offered under a subscription, providing a one-time access on a pay-as-you-go basis. The Digi-Board service is delivered online and accessed via the Internet.
What if the subscription is not renewed?
The subscription provides one-time access to the service. The results of a completed review are stored on online to access without specific limitation of time. Please refer to our Terms and Conditions. To comply with our obligations under GDPR: - unless explicit consent has been obtained for the retention of any Personal Identifiable Information (PII) (such as email addresses that are required to provide access to the services provided by Digi-Board), then the PII will be held for a grace period of 365 days following completion of a governance review. after expiry of a subscription after which it will deleted Digi-Board will retain your charity's reports relating to the completed governance reviews for returning customers requiring period on period comparisons. If you prefer that reports are deleted then please ask. Be aware that will disable period-on-period comparisons in the future. There is the facility for reports to be downloaded for your own retention. Requests for the assistance of Digi-Board to download reports may attract a levy.
Who can use the Digi Board governance review?
The Digi-Board review has been designed specifically for charities and not-for-profit organisations to assess their governance. It can be used as a self assessment tool to compare overall governance, as well as more detailed analysis for board trustees, the Senior Leadership Team, regional branches as well as charities with a membership base.
Who will be asked to participate in the Digi-Board governance review?
Your charity decides. Who is included often depends on the size of your charity and how its organised. Typically participants will include the key individuals involved in governing your charity to include: the chair, trustees, Senior Leadership Team (SLT) and external advisors. The tool can laos be sued to assess governance across branches e.g. where a charity has regional offices with separate governance arrangements as well as to assess teh views of charity members.
Who decides on who will participate?
This is at the sole discretion of the charity/NFP. An ‘administrator’ should be nominated who will be responsible for overseeing the setting up and progress of the review for your organisation.
What happens if some participants choose not to complete the review?
This is not a problem although of course the results and reports can only reflect the views of those who submitted completed questionnaires. We advise that the Chair deals with any reservations prior to committing to the review. The review looks to provide assurance and to inform and protect the Board to achieve the standard of governance that is expected by the Charity Commission. This relies on the commitment of all those responsible for governance. The review is non-judgemental and is designed to demonstrate and evidence how the charity carries out its governance and how it evaluates the trustee board's effectiveness.
How often do we need to do this?
It is often said that governance is a process and not a one-time event. An annual review can assist the Board in understanding the progress it is making with its governance. Having a year on year comparison available will also satisfy the Charity Commission’s reporting requirements under "the code". The governance review can also be used as part of the recommended three yearly independent evaluation of your charity's governance. For larger charities the Code recommends a 3 year externally facilitated review and the Digi-Board service is ideally suited to satisfy that requirement.
How do you complete the questionnaire?
A unique link to access the review will be sent via email to each participant, who then sets their own personal password. The review is easily completed by clicking on the multiple-choice responses to each question with the option to add additional comments. The questionnaire can be completed in one go - or in multiple visits, which some participants prefer.
How long does it take to complete the questionnaire?
Typically 30 to 40 minutes, depending on the number of comments made. It does not have to be completed in a single sitting. A completion date is set at the start of review process, typically for 2 to 3 weeks elapsed time. Once the review is closed, charts and other information are available online to be viewed and/or downloaded by the charity’s nominated administrator.
When will we get the results?
As soon as the administrator closes the review the reports will be available to view online and be downloaded. Your charity has the option to purchase either a confidential board report prepared by Digi-Board and/or an online consultation with the interpretation of the results. Different services may be available when you engage an external consultant/advisor.
How can we use the results?
The results are available online and compiled to include all quantitative and qualitative analysis and commentary. The primary purpose of the report is to inform the board's discussions to enable continuous improvement in governance by answering: What do we need to do to improve our charity’s governance?
What about confidentiality?
Individual responses to the questionnaire will not be seen by nor be identifiable to any other participant. This anonymity encourages participants to be authentic in their responses unaffected by any politics or other influences.
What about data protection?
All data will be processed in accordance with prevailing data protection law, currently The Data Protection Act 2018 and General Data Protection Regulation (GDPR). Please contact us if you have questions as we have on staff a person qualified to give advice on data protection. Dogi-Board is registered as a Data Controller with the Information Commissioner's Office Registration Number ZA562323.
Which browsers are supported?
IE8+ for Windows 7+; Firefox 35.0+ for Windows 7+ and Mac OS X; Safari 7.1+ for Mac OS X and iOS; Chrome 41.0+ for Windows 7+. It is recommended that you use a computer or tablet to complete the questionnaire as it is not designed for use with smartphones.
Do you work with consultants who specialise in the third sector?
Digi-Board partner with consultants who use the Digi-Board governance review in the delivery of their services. Please use the contact form indicating your town and county and we will gladly make an introduction.
How do I access the Digi-Board questionnaire?
If you have lost the URL to access the Digi-Board questionnaire go tohttps://digiboard.ipitsi.com/Dashboardinput your user name and password to enter.You have the option to reset your password if you have forgotten it.If you have forgotten your user name then please email support@thedigiboard.co.uk identifying your charity name, first name and last name.
Why did I not receive my email invitation?
Here are some tips on what actions to take in this event.Most email programmes and services use filters to stop spam emails. Occasionally email is incorrectly filtered and moved to your Spam or Junk email folder.To ensure you receive your email concerning your personal invitation to participate in the governance review, please add to your safe senders listsupport@thedigiboard.co.ukIn some circumstances, if you have used a work email address, you may need to ask your IT department to add the domain ‘thedigiboard.co.uk’ to the safe senders lists or "whitelists" that they maintain. If that is not possible, then substitute your work email with a personal email address.For further instructions, select your email service:Microsoft Outlook1. On the Tools menu, click Options. 2. On the Preferences tab, under E-mail, click Junk E-mail. 3. Click the Safe Senders or Safe Recipients tab. 4. Click Add. 5. Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.Microsoft Outlook 2003If an inbound email has ended up in the Junk E-mail folder in Microsoft Outlook 2003 1. Right-click on the message you wish to receive 2. Hold your mouse pointer over Junk Email and choose Add Sender to Safe Senders List or Add Sender’s Domain (@example) to Safe Senders List.AOL 1. Open the Junk Email folder 2. Click on the email you wish to receive and click the This Is Not Spam button.Windows Live / Hotmail 1. Open the Junk Email folder 2. Click on the email you wish to receive 3. Either click Not Junk on the top menu bar or Not Junk mail on the yellow warning barGmail/GoogleMail 1. Open the Spam folder (this is sometimes hidden behind the under the MORE link in the left hand column) 2. Open the email you wish to receive and click the Not Spam button in the menu bar