See below for a list of frequently asked questions. To reveal answers to questions click on +

Please contact support@thedigiboard.co.uk if you don't find the answer to your question.
What does the Digi-Board governance review assess?
The Digi-Board review assesses the effectiveness of governance practices at your charity. It assesses your governance according to the principles of the sector's Charity Governance Code along with board behaviours and culture, use of digital, General Data Protection Regulation, fundraising and safeguarding. The review is designed to provide the Board and other participants to reflect on how well they govern their charity. The questions guide participants to learn more about good governance best practices as they complete the questionnaire.
Why use a questionnaire?
Simply put – it’s a convenient and easy way to deliver an independent self-assessment of how the charity is governed as assessed against the Charity Governance Code. It is mindful that the trustee role is usually voluntary and the questionnaire collapses the time to complete a governance review respecting the availability of trustees' time. Individual responses to the questionnaire are i.) anonymised ensuring all participant's responses remain confidential ii.) aggregated to compile a universal view of a charity's governance.
Can we benchmark ourselves with other charities/NFPs?
Yes upon request. Many Digi-Board customers ask about this and we provide a way for your charity to compare its governance mapped against 65 data points from your completed review with anonymised data collected from other completed reviews. Note: We never provide benchmarking against named charities.
Governance - online? How is this relevant to our organisation?
Digi-Board has created a new way for charities to assess their governance using digital with advanced data analytics. The use of digital is encouraged in the sector with guidance published in the Charity Digital Code under which the first principle Leadership states: 'Charity leaders must lead on digital as a way of helping their charities be relevant and sustainable.'
How is Digi-Board priced?
Please refer to the Pricing tab for more information. The Digi-Board service is a subscription service delivered online (accessed via the Internet) with a renewable term of 12 months. The service is available to use anytime (24/7) during the term of an active subscription. Digi-Board will remind you by email of the approaching anniversary of your service. With the renewal of the service all data relating to the past term(s) is retained to allow period on period comparisons to monitor progress of your charity's governance. This is a benefit of Digi-Board and of great assistance to your charity reporting on its governance.
What if the subscription is not renewed?
To comply with our obligations under GDPR any Personal Identifiable Information data will be held for a grace period of thirty days after which it will deleted and not recoverable.
Who can use the Digi Board governance review?
The Digi-Board review has been designed specifically for charities and not-for-profit organisations to assess their governance. It is a self-assessment tool and can be used by the Board of Trustees (or equivalent). Participants will typically include all Trustees (or equivalent) and the Senior Leadership team (SLT) where relevant.
Who will be asked to participate in the Digi-Board governance review?
This is up to you and depends on the size of your charity and how its organised. Typically participants will include the key individuals involved in governing your charity. They typically include the chair, individual trustees and the Senior Leadership Team (SLT).
Who decides on who will participate?
This is at the sole discretion of the charity/NFP. An ‘administrator’ should be nominated who will be responsible for overseeing the setting up and progress of the review for your organisation.
What happens if some participants choose not to complete the review?
This is not a problem although of course the results and the report will only reflect the views of those who submitted their completed questionnaires – which may not be the collective view of the Board/SLT. We advise that the Chair deals with any reservations prior to committing to the review. The review looks to inform and protect the Board and help it to achieve the standard of governance that is expected by the Charity Commission – and that relies on the commitment of all those responsible for governance. The review is non-judgemental and is designed to support the charity to evidence its attention to governance and how it conducts the evaluation of its board effectiveness.
How often do we need to do this?
It is often said that governance is a process and not a one-time event. An annual review can assist the Board in understanding the progress it is making with its governance. Having a year on year comparison available will also satisfy the Charity Commission’s reporting requirements under the code.
How do you complete the questionnaire?
A unique link to access the review will be sent via email to each participant, who then sets their own personal password. The review is easily completed by clicking on the multiple-choice responses to each question with the option to add additional comments.
How long does it take to complete the questionnaire?
Typically 30 minutes depending on the number of comments made and It does not have to be completed in a single sitting. A completion date is set at the start of review process, typically 2 to 3 weeks elapsed time. Once the review is closed graphs and other information are available online and can be downloaded by the charity’s nominated administrator. Digi-Board will also prepare a confidential board report which will be followed up with a consultation (at a mutually agreed date/time) with the interpretation of the results.
When will we get the results?
As soon as the administrator closes the review the reports will be available to view online and be downloaded.
How can we use the results?
The results are presented in an easy to understand report that compiles all responses in aggregate with quantitative and qualitative analysis and commentary. The primary purpose of the report is to inform the board's discussions about: What do we need to do to improve our charity’s governance? The board report provides insights and suggestions for practical steps that can be taken to achieve best practice governance.
What about confidentiality?
Individual responses to the questionnaire will not be seen by nor be identifiable to any other participant. This anonymity encourages participants to be authentic in their responses unaffected by any politics or other influences.
What about data protection?
All data will be processed in accordance with prevailing data protection law, currently The Data Protection Act 2018 and General Data Protection Regulation (GDPR). Please contact us if you have questions as we have on staff a person qualified to give advice on data protection.
Which browsers are supported?
IE8+ for Windows 7+; Firefox 35.0+ for Windows 7+ and Mac OS X; Safari 7.1+ for Mac OS X and iOS; Chrome 41.0+ for Windows 7+. It is recommended that you use a computer or tablet to complete the questionnaire as it is not suitable for use with smartphones.
Do you work with consultants who specialise in the third sector?
Digi-Board partner with consultants who use the Digi-Board governance review in the delivery of their services. Please use the contact form indicating your town and county and we will gladly make an introduction.