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We have listed frequently asked questions below. To reveal the answers please click on the + for each question.

Please contact support@thedigiboard.co.uk if you have any further questions or would like to hear more about Digi-Board and how it works.
What does the Digi-Board governance review assess?
The Digi-Board reviews the effectiveness of governance practices at your charity. It assesses your governance according to the principles of the sector's Charity Governance Code along with board behaviours and culture, use of digital, General Data Protection Regulation, fundraising and safeguarding. The review is designed for the Board and other participants to reflect on how well they govern their charity. The unique question structure guides participants to learn about good governance best practices whilst they complete the questionnaire.
Why use a questionnaire?
Simply put – it’s a convenient and easy way to deliver an independent self-assessment of how the charity is governed, assessed against the critical factors that impact on a charity's governance. This include the Charity Governance Code, board behaviours and culture, safeguarding, use of digital and fundraising. We are mindful that the trustee role is usually voluntary, and this was a key factor in design of the questionnaire. It is easy to set-up and use and saves time when compared to that taken to complete a traditional governance review. Individual responses to the questionnaire are i.) anonymised ensuring all participant's responses remain confidential ii.) aggregated to compile a universal view of a charity's governance.
Can we benchmark ourselves with other charities/NFPs?
We can provide Digi-Board customers on request with information about how your charity compares with other charities overall and for over 60 data points. This can be available on completion of your charities governance review. All benchmarking data is fully anonymised from data collected from other completed reviews. Note: We never provide benchmarking against named charities.
Governance - online? How is this relevant to our organisation?
Digi-Board has created a new way for charities to assess their governance using digital with advanced data analytics. This enables detailed analysis of your charities "governance issues" which are available as soon as all participants have completed the questionnaire at the end of the agreed review date. The use of digital is encouraged in the sector with guidance published in the Charity Digital Code under which the first principle Leadership states: 'Charity leaders must lead on digital as a way of helping their charities be relevant and sustainable.'
How is Digi-Board priced?
Please refer to the Pricing tab on the home page of the website for latest pricing. The service is offered under a subscription, a temporary one-time use license that is renewable at anytime in the future. The one-time use is for the fixed term of ninety (90) days commencing upon the date of purchase and ending 90 days after closure of the questionnaire. The Digi-Board service is delivered online and accessed via the Internet. The service is available to access anytime (24/7) during the term of an active subscription.
What if the subscription is not renewed?
Access to the service is removed until a new subscription is activated. To comply with our obligations under GDPR: - unless explicit consent has been obtained for the retention of any Personal Identifiable Information data (such as email addresses that are required to provide access to the services provided by Digi-Board), then it will be held for a grace period of 365 days after expiry of a subscription after which it will deleted and not recoverable. Digi-Board will retain your charity's reports relating to the past term(s) to allow period on period comparisons. These comparisons allow your charity to monitor and report on progress made towards achieving more effective governance. If you prefer that reports are deleted then please ask, being aware that will disable period-on-period comparisons in the future. There is the facility for reports to be downloaded during an active subscription for your own retention. Requests for the download of reports outside of an active subscription attract a levy.
Who can use the Digi Board governance review?
The Digi-Board review has been designed specifically for charities and not-for-profit organisations to assess their governance. It can be used as a self assessment tool to compare overall governance, as well as more detailed analysis for board trustees, the Senior Leadership Team, regional branches as well as charities with a membership base.
Who will be asked to participate in the Digi-Board governance review?
Your charity decides. Who is included often depends on the size of your charity and how its organised. Typically participants will include the key individuals involved in governing your charity to include: the chair, trustees, Senior Leadership Team (SLT) and external advisors. The tool can laos be sued to assess governance across branches e.g. where a charity has regional offices with separate governance arrangements as well as to assess teh views of charity members.
Who decides on who will participate?
This is at the sole discretion of the charity/NFP. An ‘administrator’ should be nominated who will be responsible for overseeing the setting up and progress of the review for your organisation.
What happens if some participants choose not to complete the review?
This is not a problem although of course the results and reports can only reflect the views of those who submitted completed questionnaires. We advise that the Chair deals with any reservations prior to committing to the review. The review looks to provide assurance and to inform and protect the Board to achieve the standard of governance that is expected by the Charity Commission. This relies on the commitment of all those responsible for governance. The review is non-judgemental and is designed to demonstrate and evidence how the charity carries out its governance and how it evaluates the trustee board's effectiveness.
How often do we need to do this?
It is often said that governance is a process and not a one-time event. An annual review can assist the Board in understanding the progress it is making with its governance. Having a year on year comparison available will also satisfy the Charity Commission’s reporting requirements under "the code". The governance review can also be used as part of the recommended three yearly independent evaluation of your charity's governance. For larger charities the Code recommends a 3 year externally facilitated review and the Digi-Board service is ideally suited to satisfy that requirement.
How do you complete the questionnaire?
A unique link to access the review will be sent via email to each participant, who then sets their own personal password. The review is easily completed by clicking on the multiple-choice responses to each question with the option to add additional comments. The questionnaire can be completed in one go - or in multiple visits, which some participants prefer.
How long does it take to complete the questionnaire?
Typically 30 to 40 minutes, depending on the number of comments made. It does not have to be completed in a single sitting. A completion date is set at the start of review process, typically for 2 to 3 weeks elapsed time. Once the review is closed, charts and other information are available online to be viewed and/or downloaded by the charity’s nominated administrator.
When will we get the results?
As soon as the administrator closes the review the reports will be available to view online and be downloaded. Your charity has the option to purchase either a confidential board report prepared by Digi-Board and/or an online consultation with the interpretation of the results. Different services may be available when you engage an external consultant/advisor.
How can we use the results?
The results are available online and compiled to include all quantitative and qualitative analysis and commentary. The primary purpose of the report is to inform the board's discussions to enable continuous improvement in governance by answering: What do we need to do to improve our charity’s governance?
What about confidentiality?
Individual responses to the questionnaire will not be seen by nor be identifiable to any other participant. This anonymity encourages participants to be authentic in their responses unaffected by any politics or other influences.
What about data protection?
All data will be processed in accordance with prevailing data protection law, currently The Data Protection Act 2018 and General Data Protection Regulation (GDPR). Please contact us if you have questions as we have on staff a person qualified to give advice on data protection.
Which browsers are supported?
IE8+ for Windows 7+; Firefox 35.0+ for Windows 7+ and Mac OS X; Safari 7.1+ for Mac OS X and iOS; Chrome 41.0+ for Windows 7+. It is recommended that you use a computer or tablet to complete the questionnaire as it is not suitable for use with smartphones.
Do you work with consultants who specialise in the third sector?
Digi-Board partner with consultants who use the Digi-Board governance review in the delivery of their services. Please use the contact form indicating your town and county and we will gladly make an introduction.