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Digi-Board Limited (‘Digi-Board’) Privacy Notice

Digi-Board Limited (‘Digi-Board’)

Privacy Notice

Our contact details

Should you have any query concerning how Digi-Board process your personal information then please send an email to support@thedigiboard.co.uk or use the contact form on this website.

Your main point of contact for data protection matters is Frank Bennett whose contact details are available on the Contact page of this website and elsewhere in this document.

What type of information we have

This web site collects information you provide from completed contact forms. We need the personal information you provide to respond to your enquiry.

The website provides access to a customer’s Account Dashboard. This is only available to those customers that have account with Digi-Board (that is, they have previously set up an account upon making a purchase). Digi-Board needs this information to fulfil its contractual obligation for the provision of the services that have been purchased and for a customer to have access to maintain the information stored by Digi-Board.

How we get the information, why we do, we have it to

Personal information provided by you is used exclusively to:

  • Respond to an enquiry made using the Contact Form.
  • To activate and maintain the services that you have purchased.
  • For administration purposes to notify you about any changes to the services that we provide to you. For example, approaching expiration of the service, your option to renew, or to notify changes to the service following software updates.

Digi-Board will never sell your personal information. We will only share your personal information with another party that is directly involved in the provision of the services we provide to you under our contract.

Digi-Board contract with Ipitsi Limited (a Data Processor) for the processing services we provide you as our customer. The activation and maintenance of access to the processing services provided by Ipitsi require Digi-Board to share a person’s email address with Ipitsi. The upload of personal information to Ipitsi is controlled by Digi-Board. If Digi-Board escalates a technical issue with Ipitsi it may require Ipitsi to have access to some personal information, usually confined to a person’s email address.

What we do with the information

The primary use of personal information you provide is to provision the services that Digi-Board is under contract to provide you.  

How we store your information

Information is stored electronically and for security it is encrypted in transit and at rest.

Your data protection rights

How to complain

Digi-Board Limited

Our contact details

Name: Frank Bennett

Phone Number: +44 (0) 7771 986 487

E-mail: support@thedigiboard.co.uk

What type of information we have

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details, e.g. email address. We also collect information ‘About you’ and ask people to provide some basic information about themselves, such as their gender, age, disability and ethnicity. We anonymise ‘About you’ information so that it is not personally identifiable. We use the anonymised ‘About you’ information to populate our benchmarks.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Provision of Digi-Board services under a contract with you.

To provide support and other assistance that you require in the use of Digi-Board services.

We also receive personal information indirectly, from the following sources in the following scenarios:

Charity Commission website for publicly available information about charities that are registered with it.  

Companies House website for publicly available information about registered companies.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation.

What we do with the information we have

We use the information that you have given us in order to provide access to Digi-Board services and to contact you (e.g. via email, telephone, online conferencing services) when you require assistance using our services. We may need to share information with Ipitsi Limited as described before.

How we store your information

Digi-Board use Amazon Web Services with facilities in the Republic of Ireland and Germany for the storing and processing of personal information.

For our customers of Digi-Board services we keep personal information in accordance with our Terms and Conditions that are available on our website at https://www.thedigiboard.co.uk/terms-conditions/

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@thedigiboard.co.uk with ‘Subject Access Request’ prominent in the email subject heading if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:  

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

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